Do you offer same-day delivery?

For same-day delivery, we offer same-day delivery via Lalamove for fully paid orders within Metro Manila. Please note that the cut-off time for same-day delivery is before 1:00 PM. (Requests made after 4 PM will be processed the next day).

What days do you service same day delivery?

Available from Monday to Sunday.

How long do provincial deliveries take?

Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC to arrive after ordering.
The shipping cost is shouldered by the customer.

What shipping carriers do you use?

We use trusted couriers depending on location: 

Same-day delivery (NCR): Local couriers 
Metro Manila: Trusted In-house Delivery Riders 
Provincial deliveries: LBC Express / SPX for nationwide shipping in the Philippines 

Do you offer warranty or replacement?

We offer up to  1 year standard warranty upon purchase and 7 days replacement
For warranty, check the Warranty Policy page.

What are the steps for Cancellation?

1. Client call for confirmation of order details.

2. If client opted to cancel, order will be cancelled in the .ph website.

3. If order was already paid, Paymongo will send out and process the refund.

4. Order will be VOIDED.

Once the order was placed, we will be contacting you via call or text to confirm the order details

-If the payment option is tagged as COD, 2 Valid IDs will be requested
-If the payment was completed via card, only confirmation of order details will be done

Delivery details will be confirmed as well

-For urgent delivery, you will be advised to book a courier to pick up the order (Lalamove etc)
-For standard delivery, ordered item can be delivered via our in-house rider

Cancellation of the order must be advised to us in the confirmation call/text. For paid order, refund will be processed by Paymongo