Same Day Delivery
What is the cutoff for delivery?
The cutoff time for same day deliveries orders is at 11 a.m.
Orders beyond 11 a.m. will be delivered the next day.
What days do you service same day delivery?
Available from Monday to Sunday.
Shipping
How long do provincial deliveries take?
Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC to arrive after ordering.
The shipping cost is shouldered by the customer.
What shipping carriers do you use?
LBC for outside metro manila and other local couriers for same day delivery
After Sales Policy
Do you offer warranty or replacement?
We offer up to 1 year standard warranty upon purchase and 7 days replacement
For warranty, check the Warranty Policy page.
Cancellation Policy and Note
What are the steps for Cancellation?
1. Client call for confirmation of order details.
2. If client opted to cancel, order will be cancelled in the .ph website.
3. If order was already paid, Paymongo will send out and process the refund.
4. Order will be VOIDED.
Once the order was placed, we will be contacting you via call or text to confirm the order details
-If the payment option is tagged as COD, 2 Valid IDs will be requested
-If the payment was completed via card, only confirmation of order details will be done
Delivery details will be confirmed as well
-For urgent delivery, you will be advised to book a courier to pick up the order (Lalamove etc)
-For standard delivery, ordered item can be delivered via our in-house rider
Cancellation of the order must be advised to us in the confirmation call/text. For paid order, refund will be processed by Paymongo