Refund policy

After Sales Policy

Do you offer a warranty or replacement?

We offer a 1-year standard warranty on main units, a 7-day to 6-month standard warranty on accessories (depending on the accessory), and a 7-day replacement period from purchase. Human errors are not covered.

For warranty, check the Warranty Policy page.

Customer Protection Notice

At RingConn, Philippines, your convenience and satisfaction are our top priorities. These guidelines are in place to ensure you receive the perfect fit and to protect every customer's experience: 

• To guarantee accuracy, customers must have purchase and used the RingConn sizing kit before ordering their ring or have measured their finger with the sizing instructions via website accurately.

• For customers who bought the sizing kit, should have worn the sizing kit for at least 24 hours to confirm your size. Fingers naturally expand and shrink throughout the day due to temperature, activity, and sleep.

• Once the Smart Ring is opened and found to be the wrong size, we're unable to offer a replacement or refund, as this is not a seller-related issue. We recommend using the sizing kit to confirm your size before opening.

These measures help ensure the correct fit from the start, so you can enjoy your RingConn ring right away.

Disclaimer: Please record a video while unboxing your package. This will serve as supporting documentation for any claims, disputes or replacement requests, should they arise. 

Cancellation Policy and Note

What are the steps for Cancellation? 

You may cancel any time before your order is packed. To cancel:

1. Email ringconn.ecommerce@momentum.ph and include the following: 

  • Order ID
  • Name
  • Item 
  • Reason for Cancellation

2. Once a Sales Assistant confirms receipt, we will cancel the order on our website.

3. If you have already paid, your refund will be processed through your original payment channel (5-14 business days depending on the method).

4. Your order will then be marked as voided. 

Refunds for cancelled paid orders are processed in two stages. Upon approval, our team processes the cancellation with 1-3 business days. The refund is then forwarded to your issuing bank or card provider, which may take an additional 7-15 business days to reflect in your account, depending on your bank's own processing timelines. This timeframe is dependent on your financial institution and is outside of our control and we are unable to expedite bank-side processing. If your refund has not appeared after 15 business days. Please contact your bank first, as the delay is typically on their end before reaching out to our support team.